Live Chat Service
Product Description
Key Benefits:
• Reduce Shopping Cart Abandonment.
Engage your customers at the point of purchase. Place a chat button right on the shopping cart page. Or better yet, offer them assistance with a pro-active Chat Invitation. There is no reason for customers to leave your site because of unanswered shipping questions, confusion about checkout, or lack of confidence in the security or your site ... and with our Live Chat Service they won't. By providing a live chat option to customers before they leave your site, you can dramatically reduce abandonment rates.
• Better Understand Customer Needs.
Web customers prefer live chat. By engaging customers instantly, your sales staff can ask more specific questions to better understand their needs. Customers can get answers to buying questions, enabling your sales staff to impact decisions at the point of purchase.
• Increase Customer Confidence.
We've all visited sites we weren't sure if we could trust. Providing customers with the option to communicate with your company via live chat demonstrates a strong commitment to customer service and satisfaction. With the anonymity of the web, customers trust sites that offer live support and are more likely to become repeat customers.
• Generate More Sales Leads.
If a chat represents a potential sales opportunity that needs additional follow-up, create and capture contact information associated with the new sales lead, for later follow-up by phone or email.
• Convert More Browsers to Buyers.
Initiate proactive chats with visitors to greet them on your site and to communicate you are available to assist them however needed. Proactive chat invitations are also a great way to communicate about current promotions or discounts on your site.
• Get the Most of Your Online Marketing!
Online ad spending is booming - what are you doing to capitalize? With the increase in traffic from online ads, our Live Chat Service will turn your website into a virtual sales force giving customers live help. Identify visitors based on which pages they have visited, how long they remained on a page, the referrer URL, search term, and even how many times they've previously visited your site. Initiate live chats, or send an invitation to chat. Make a connection with your customers ... simply engage.
